This person will assist in the service of food and beverages to a range of customers and undertake general cleaning duties within the catering department.
Greets all clients with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks
Set up of food service areas prior to service to ensure that the catering unit is ready for use
Set up the front of house display areas as per Standard Operating Procedures, to ensure an attractive presentation
Develops an understanding of the preparation of specialty coffee and tea recipes and the various differences in flavor and blends
Undertake cleaning duties to include general cleaning of front of house areas and all dining areas & equipment (eg. Juice & coffee machines, serving counters, fridges & public areas) as part of the legal requirement to provide a clean and hygienically safe catering environment.
Will undertake the above duties working on a rotational basis and any additional duties as requested by management.
Keep supply cabinets and closets neat and organized
Receive and store incoming supplies as directed by Catering Manager/Supervisor
Ability to work flexible schedule including evenings and weekends if required
Be able to organize and run an area of operation as part of a team
Deal with customer queries and take appropriate action as required e.g. decide at what stage a complaint or query should be referred to the catering supervisor
Must be able to work harmoniously as part of a team and be helpful and polite when dealing with customers.