• Digital Services Support Coordinator

    Job Locations US-NY-New York
    Posted Date 1 month ago(1/21/2019 10:12 AM)
    # of Openings
  • Overview

    The Digital Services Support Coordinator is responsible for supporting the Digital Services & Equipment Supervisor in providing excellent digital capture and photography equipment to our photography and video clients.  Furthermore, this position is responsible for maintaining the studio’s in-house inventory of digital capture equipment and placing digital equipment orders with rental houses. Additionally, this person will be able to act as a digital tech or photo assistant on set as needed.


    • Maintain Digital Captire Equipment
    • Keep current and maintain completeness and usability of photographic equipment
    • Fulfill photographic equipment repair and maintenance requests
    • Keep digital equipment area clean and organized
    • Maintain and clean all capture stations to adhere to set-ready conditions on a daily basis
    • Replenish digital capture related expendables as needed
    • Assist Digital Services Supervisor in tracking and allocating all photographic equipment
    • Coordinate the ordering and pick-up of all digital equipment orders with rental houses
    • Oversee all digital equipment deliveries and pick-ups to any off-site or on-location productions
    • Troubleshoot all digital systems on set and understanding the steps to reset software or hardware when the Digital Services Supervisor is unavailable
    • Provide customer service to internal and client’s photography teams
    • Calibrate digital equipment including computers, troubleshoot cameras, digital backs, systems and software
    • Responsible for fulfilling the role of on-set digital technician, photo assistant as necessary
    • Work in tandem with the photographer to maintain the production workflow and creative output of images
    • When working as a digital technician, key responsibilities are to collect, edit and process all digital images and to keep track of files to make sure everything is shot
    • Ensure that RAW images are color balanced, exposed, adjusted and processed to meet creative vision and technical specifications
    • Perform light layout, layering and naming of files, creative retouching on set
    • Have a working knowledge of the capture and data management software to be able to provide training and troubleshoot
    • Oversee photo set preps and rips, whether directly or by supporting freelance photo assistants as needed


    • 2 year college degree or higher from an accredited Art/Photography institution
    • Minimum of 2 years’ digital photography studio assistance
    • On-set experience working with photographers, production teams and clients
    • Excellent verbal and written communication skills
    • Strong technical acumen and ability to troubleshoot and solve problems quickly under pressure.
    • Extremely organized and time management skills for a deadline driven environment
    • Knowledge of and/or experience with medium format cameras, all major digital backs and professional Canon, Nikon, DSLR cameras and Sony and other mirrorless systems
    • An understanding of lighting and photography, both technically and creatively
    • Fluent in Capture One Pro image processing software
    • Familiarity with Apple MacOS, and ecosystem
    • Working knowledge of Adobe Creative Suite, Lightroom, FTP software, and Excel
    • Experience working with servers and RAID systems a plus
    • Ability to lift 30 pounds


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